About OpenContact
"The fact that the company is family owned and run is also in OpenContact's favour and the staff with whom I deal are friendly, knowledgeable and helpful..." Supporter Enquiries Manager - International emergency aid charity
Based in Norwich, OpenContact has been leading the way in outsource contacts centre services since 2000. Big enough to deliver, small enough to care. The very people who own and manage OpenContact's business are the ones who look after yours. Our clients are simply too precious to be left to anyone else.
Transparency
We have a completely open approach to the way we do business. Client's can access call statistics
whenever they feel the need. Staff are kept appraised and if we can't do something we'll say so or
ask for a little more time to figure out how we can do it.
Excellence
Our rigorous training programme means our staff are confident enough to handle a call without rigid
scripting that can be all too obvious to the person at the other end. This confidence results in
genuinely cheerful and friendly staff making it an enjoyable experience for all concerned.
Essentially we are a family run business, dedicated to delivering value added services to our clients, but don't take our word for it. Why not come and see for yourself?