Customer service trends

Latest News
5 trends shaping customer service in the UK

5 trends shaping customer service in the UK


In today’s ever-evolving world, customer service isn't just about resolving issues - it's about building relationships and exceeding expectations to provide an exceptional experience. Not only does...

more »

Ron Pollin

Charity of the Year Launched to Celebrate 20th Anniversary

OpenContact have launched a campaign to support a Norwich-based charity as part of their 20th Anniversary Celebrations.

more »

67 New news Story

by Fiona Brown on 27th September 2018

New Anglia ‘Small Grant Scheme’

Outsource contact centre, OpenContact, have secured a grant through the New Anglia Small Grant Scheme, which is part funded by the European Regional Development Fund, to assist in the purchase of furniture and equipment in their new premises in Norwich city centre.

more »

Open Contact 06.12.16 1140

by Fiona Brown on 14th July 2018

Survey Finds That Customers Want Service Rather Than Price Savings

Would you rather pay a higher amount in exchange for a better service than purchase a cheaper product that will provide a lower quality service?

more »

iStock 916036268

by Fiona Brown on 30th July 2016

OpenContact expands its ‘Social’ network

Norwich based outsource contact centre, OpenContact, have extended their list of services by launching a ‘Social Media Message Management’ solution.

more »

1 2 3