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29 October 2015
Category:
Call Centre News
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OpenContact Scales new heights in London

Norwich-based outsource call centre business OpenContact is taking over the skyline of London after partnering with another iconic tall building, 20 Fenchurch Street aka “The Walkie Talkie”, to provide telephone booking services for the restaurants in the Sky Garden at the top of the 38-storey skyscraper.  This follows an ongoing partnership with The Shard, Europe’s […]


19 December 2014
Category:
Recruitment
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OpenContact donates Christmas Gifts to domestic violence charity

OpenContact has replaced it’s usual Secret Santa tradition with a more charitable cause, and donated 18 Christmas Gift boxes and other items to Leeway Domestic Violence Charity, based in Norwich.  Staff donated their own time, money and items to put the boxes together, which was coordinated by Contact Centre Agent Megan Blake. The boxes were […]


21 July 2014
Category:
Call Centre News
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The Results Are In: Go Ape! customers love OpenContact!

Since the 30th of June, there has been a large projection cast upon one wall in our contact centre; it displays various statistics regarding the performance of our agents. This is part of a new initiative that OpenContact have put in place in order to create a buzz, engaging staff, motivating them and fostering a […]


28 January 2014
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New case studies added to our website

To help prospective clients to determine if we are a great fit for integrating within their business to provide an outsourced customer service solution, we have added some detailed case studies to our website. These call centre case studies cover the retail, ecommerce, insurance and leisure industries. The case studies can be viewed or downloaded […]


30 March 2013
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Survey Finds That Customers Want Service Rather Than Price Savings

Would you rather pay a higher amount in exchange for a better service than purchase a cheaper product that will provide a lower quality service?  Research has revealed that for the majority of customers, service is more important to customers when making a purchasing decision than a low price, although price is of course still […]

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