Survey Finds That Customers Want Service Rather Than Price Savings
Would you rather pay a higher amount in exchange for a better service than purchase a cheaper product that will provide a lower quality service? Research has revealed that for the majority of customers, service is more important to customers when making a purchasing decision than a low price, although price is of course still [...]
The Shifting Sands Of The Outsource Contact Centre Marketplace
Many large companies outsourced their call centre function overseas to cut costs. In some cases they shifted their entire customer service handling, lock stock and barrel, to one or more foreign countires to save money. India became the call-centre capital of the whole world, built on a cost-saving agenda, not a quality agenda. But now, [...]
Why Outsource Your Customer Service?
Is call centre outsourcing right for my company? Outsourcing your call handling with OpenContact can be on a large or small scale, allowing us to take care of particular business need, making the most of our skills, locations and resources. Planned effective outsourcing, can provide a number of long-term benefits, so why should you consider [...]
Outsourcing Case Study: National Trust
National Trust Case Study Background. The National Trust is one of Europe’s most successful conservation organisations . As part of the Trust’s extensive Volunteering programme, it runs around 400 Working Holidays every year throughout England, Wales and Northern Ireland. Whether it’s carrying out a survey of moorland plants or herding goats to drystone walling or [...]
Outsourcing Case Study: Dogtag Insurance
Background. Dogtag is an award winning travel insurance for action minded travellers. A unique ID and Rescue system makes it the travel insurance of choice for adventure, watersports, mountain sports, skiing & snowboarding, backpacking and many more. Dogtag provide their policyholders with a stainless steel engraved `Dogtag’ that acts as ID and proof of cover, [...]