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26 March 2013
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The Shifting Sands Of The Outsource Contact Centre Marketplace

Many large companies outsourced their call centre function overseas to cut costs. In some cases they shifted their entire customer service handling, lock stock and barrel, to one or more foreign countires to save money.  India became the call-centre capital of the whole world, built on a cost-saving agenda, not a quality agenda. But now, […]


10 March 2013
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Why Outsource Your Customer Service?

Is call centre outsourcing right for my company? Outsourcing your call handling with OpenContact can be on a large or small scale, allowing us to take care of particular business need, making the most of our skills, locations and resources. Planned effective outsourcing, can provide a number of long-term benefits, so why should you consider […]


10 March 2013
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Case Studies
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Outsourcing Case Study: National Trust

National Trust Case Study Background. The National Trust is one of Europe’s most successful conservation organisations . As part of the Trust’s extensive Volunteering programme, it runs around 400 Working Holidays every year throughout England, Wales and Northern Ireland. Whether it’s carrying out a survey of moorland plants or herding goats to drystone walling or […]


10 March 2013
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Case Studies
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Outsourcing Case Study: Dogtag Insurance

Background. Dogtag is an award winning travel insurance for action minded travellers. A unique ID and Rescue system makes it the travel insurance of choice for adventure, watersports, mountain sports, skiing & snowboarding, backpacking and many more. Dogtag provide their policyholders with a stainless steel engraved `Dogtag’ that acts as ID and proof of cover, […]


10 March 2013
Category:
Case Studies
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Outsourcing Case Study: UK General Insurance

UK General Insurance uses OpenContact inbound and outbound call centre services to cost-effectively deliver high quality customer service and increase sales of their portfolio of products Background. ocus on the provision of niche general insurance products to defined sectors and their vision is to become a unique supplier in the UK general insurance market, focussed […]

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