Careers opportunities.
Even if there are no current vacancies, we regularly recruit throughout the year for Contact Centre Agents, so please feel free to email your CV to michael.casanova@opencontact.co.uk, and we will contact you when we do have vacancies. The role of Contact Centre Agent is a varied one, and from one call to the next you could be handling a variety of customer requirements, from a hotel or holiday booking, to a charity donation or taking a message for our virtual receptionist service. So if you think this is the role for you, please read on….
Skills & Attributes of an OpenContact call centre employee:
- Customer & client focussed
- Commercially minded
- Excellent communication skills (verbal, listening & written)
- PC literate
- Professional, polite, courteous & friendly
- Reliable, flexible and able to adapt to change quickly
- A willingness to continually improve and strive for excellence
- Treat all colleagues with respect & understanding
- Trustworthy and honest
- Team player who enjoys friendly competition
- Work well under pressure, and use own initiative
Benefits of working for OpenContact:
- Variety not monotony in your working day
- Full product training
- Opportunities for skills training and access to NVQs
- Regular performance reviews & call coaching
- Competitive rates of pay, plus bonus & commission scheme
- Full and part time flexible hours
- 20 days holiday plus bank holidays
- Loyalty based incentives
- Profit Share
- Stakeholder Pension scheme
- Free parking
- Comfortable, healthy & safe working environment
- Subsidised acupressure massage sessions, and other health & wellbeing initiatives
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