OpenContact strives to create purposeful strategic relationships between us and our clients; clients who share compatible goals, search for mutual benefits and acknowledge a high level of interdependence. Outsourcing in this style facilitates innovation and accelerates response time but can also enable fast organisational change that leads to competitive advantage.
When companies consider how to gain a competitive advantage at any time the long term strategic plan will inevitably be the one that generates truly sustainable results. Delivering exceptional customer experiences is still an open seam for any business of any size to mine.
Most companies will have forced through cost reductions, cut back on staff and other resources, made their operations as productive and efficient as possible and still remain uncompetitive. So what next…Design and deliver customer experiences that delight; do this consistently and you create customers for life..oh, and unpaid advocates for your business.
This sounds too good to be true right? Well no, except it takes a dramatic cultural shift for most companies, long term investment and hard work, so no wonder not every company does it.
A short cut can be achived by outsourcing key elements of the customer experience to deliver a raft of clear benefits (listed below). Outsourcing to OpenContact delivers a very fast route to delivering a designed experience to any scale you require. Our core function is to deliver designed experiences, consitently, accurately and measurably.
The key obstacles to outsourcing are generally risk, trust and control. With over 11 years operating with large companies such as GoApe and UK General Insurance they have established complete trust in us, they have complete control and visability of results on a daily basis and we jointly manage any risks, which are very few.
Still need more to convince you? This top 30 benefits list was compiled by a Global Sourcing Research Company…food for thought!
1. Reduce overheads, free up resources
2. Minimise capital outlays
3. Eliminate investment in fixed infrastructure
4. Offload non-core functions
5. Redirect energy and resources into the core activities
6. Focus scarce resources on mission-critical projects
7. Get access to specialised and sufficient skills
8. Reduce need for internal commitment of specialists
9. Save on manpower and training costs
10. Control operating costs
11. Improve efficiencies through economies of scale
12. Improve time-to-market pace and quality of service
13. Level out cyclical or seasonal fluctuations
14. Eliminate peak staffing problems
15. Provide the best quality services, products and people
16. Be reliable and innovative
17. Provide value-added services
18. Increase customer satisfaction
19. Establish long-term, strategic relationships with world-class service providers to gain a competitive edge
20. Enhance tactical and strategic advantages
21. Focus on strategic thinking, process reengineering and managing trading partner relationships
22. Benefit from the provider’s expertise in solving problems for a variety of clients with similar requirements
23. Obtain needed project management and implementation consulting expertise
24. Acquire access to best practices and proven methodologies
25. Spread your risks
26. Avoid the cost of chasing technology
27. Leverage the provider’s extensive investments in technology, methodologies and people
28. Reduce the risk of technological obsolescence
29. Increase efficiency by consolidating and centralising functions
30. Keep pace and minimise the impact of rapid changes in technology without changing your infrastructure.
Steve Gregory
Head of Client Services – OpenContact
