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		<title>Customer Experience &amp; the top 30 benefits of outsourcing your contact centre</title>
		<link>http://www.opencontact.co.uk/call-centre-news/2012/01/18/customer-experience-the-top-30-benefits-of-outsourcing-your-contact-centre/</link>
		<comments>http://www.opencontact.co.uk/call-centre-news/2012/01/18/customer-experience-the-top-30-benefits-of-outsourcing-your-contact-centre/#comments</comments>
		<pubDate>Wed, 18 Jan 2012 10:36:16 +0000</pubDate>
		<dc:creator>OpenContact</dc:creator>
				<category><![CDATA[Call Centre Articles]]></category>

		<guid isPermaLink="false">http://www.opencontact.co.uk/call-centre-news/?p=67</guid>
		<description><![CDATA[In tough economic times...(that is every year then!) just cutting costs and being operationally excellent are just not enough to grow. Customer experience is the next battleground and outsourcing your contact centre can help you gain ground faster with a long list of benefits. OpenContact specialise in delivering your customer experience consistently, accurately and measurably every day.]]></description>
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		<slash:comments>0</slash:comments>
		</item>
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		<title>FIONA TEMPLE ON EASTERN DAILY PRESS ‘FUTURE50’ LIST</title>
		<link>http://www.opencontact.co.uk/call-centre-news/2011/12/06/fiona-temple-on-eastern-daily-press-%e2%80%98future50%e2%80%99-list/</link>
		<comments>http://www.opencontact.co.uk/call-centre-news/2011/12/06/fiona-temple-on-eastern-daily-press-%e2%80%98future50%e2%80%99-list/#comments</comments>
		<pubDate>Tue, 06 Dec 2011 14:22:31 +0000</pubDate>
		<dc:creator>OpenContact</dc:creator>
				<category><![CDATA[Call Centre Articles]]></category>
		<category><![CDATA[Call Centre News]]></category>
		<category><![CDATA[Call Centre Press Releases]]></category>

		<guid isPermaLink="false">http://www.opencontact.co.uk/call-centre-news/?p=61</guid>
		<description><![CDATA[The EDP Future50 list was launched on the 5th of December with 11 new names added to it, including Fiona Temple, MD of OpenContact as one of the new 'entrepreneurs to watch in 2012'.]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Movember for OpenconTASH</title>
		<link>http://www.opencontact.co.uk/call-centre-news/2011/11/04/movember-for-opencontash/</link>
		<comments>http://www.opencontact.co.uk/call-centre-news/2011/11/04/movember-for-opencontash/#comments</comments>
		<pubDate>Fri, 04 Nov 2011 09:39:46 +0000</pubDate>
		<dc:creator>OpenContact</dc:creator>
				<category><![CDATA[Call Centre News]]></category>

		<guid isPermaLink="false">http://www.opencontact.co.uk/call-centre-news/?p=56</guid>
		<description><![CDATA[Moustache season is well and truly upon us, as 8 MoBros and 2 MoSistas attempt to raise money for men&#8217;s health charities by donating their faces for the whole month. In November each year, Movember causes the sprouting of moustaches on thousands of men’s faces all around the world to raise money and awareness for men’s health [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>test</title>
		<link>http://www.opencontact.co.uk/call-centre-news/2011/11/02/test/</link>
		<comments>http://www.opencontact.co.uk/call-centre-news/2011/11/02/test/#comments</comments>
		<pubDate>Wed, 02 Nov 2011 14:45:36 +0000</pubDate>
		<dc:creator>OpenContact</dc:creator>
				<category><![CDATA[Call Centre News]]></category>

		<guid isPermaLink="false">http://www.opencontact.co.uk/call-centre-news/?p=51</guid>
		<description><![CDATA[testing twitter]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Substantial Business Win Leads to Major Developments</title>
		<link>http://www.opencontact.co.uk/call-centre-news/2009/10/15/substantial-business-win-leads-to-major-developments/</link>
		<comments>http://www.opencontact.co.uk/call-centre-news/2009/10/15/substantial-business-win-leads-to-major-developments/#comments</comments>
		<pubDate>Thu, 15 Oct 2009 08:44:21 +0000</pubDate>
		<dc:creator>OpenContact</dc:creator>
				<category><![CDATA[Call Centre News]]></category>
		<category><![CDATA[uk call centre]]></category>
		<category><![CDATA[uk call handling]]></category>
		<category><![CDATA[uk inbound call centre]]></category>
		<category><![CDATA[uk outsource call centre]]></category>

		<guid isPermaLink="false">http://www.opencontact.co.uk/call-centre-news/?p=40</guid>
		<description><![CDATA[We are delighted to announce we have won a substantial new contract which has resulted in significant growth for our business. The initial three year contract with TPS (Insurance Admin Services) Ltd, part of the Longhawk Insurance Group, one of the UK’s leading niche insurance specialists, commenced on the 18th September. We won the contract [...]]]></description>
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		<slash:comments>131</slash:comments>
		</item>
		<item>
		<title>Keeping it in the Family</title>
		<link>http://www.opencontact.co.uk/call-centre-news/2009/06/22/keeping-it-in-the-family/</link>
		<comments>http://www.opencontact.co.uk/call-centre-news/2009/06/22/keeping-it-in-the-family/#comments</comments>
		<pubDate>Mon, 22 Jun 2009 13:35:30 +0000</pubDate>
		<dc:creator>OpenContact</dc:creator>
				<category><![CDATA[Call Centre News]]></category>

		<guid isPermaLink="false">http://www.opencontact.co.uk/call-centre-news/?p=37</guid>
		<description><![CDATA[When the Financial Times called us recently to answer the charge of nepotism &#8211; we held our hands up, guilty as charged. The family connection at OpenContact is very much at the heart of our UK inbound call centre business, and something we are proud of and only too happy to discuss with the Financial [...]]]></description>
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		<slash:comments>200</slash:comments>
		</item>
		<item>
		<title>What A Relief – It’s Comic Relief!</title>
		<link>http://www.opencontact.co.uk/call-centre-news/2009/06/22/what-a-relief-%e2%80%93-it%e2%80%99s-comic-relief/</link>
		<comments>http://www.opencontact.co.uk/call-centre-news/2009/06/22/what-a-relief-%e2%80%93-it%e2%80%99s-comic-relief/#comments</comments>
		<pubDate>Mon, 22 Jun 2009 13:33:22 +0000</pubDate>
		<dc:creator>OpenContact</dc:creator>
				<category><![CDATA[Call Centre Press Releases]]></category>

		<guid isPermaLink="false">http://www.opencontact.co.uk/call-centre-news/?p=35</guid>
		<description><![CDATA[Staff from OpenContact, Norwich’s leading privately-owned outsource call centre, took on their colleagues worst chores like washing the car and ironing – in a fund raising bid for Comic Relief. Staff at the outsource call centre carried out these jobs for a £5.00 charge, which went directly to Comic Relief alongside money donated from additional [...]]]></description>
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		<slash:comments>715</slash:comments>
		</item>
		<item>
		<title>Santa’s Secret to Success lies with a Norfolk Business</title>
		<link>http://www.opencontact.co.uk/call-centre-news/2009/03/24/santa%e2%80%99s-secret-to-success-lies-with-a-norfolk-business/</link>
		<comments>http://www.opencontact.co.uk/call-centre-news/2009/03/24/santa%e2%80%99s-secret-to-success-lies-with-a-norfolk-business/#comments</comments>
		<pubDate>Tue, 24 Mar 2009 14:31:59 +0000</pubDate>
		<dc:creator>OpenContact</dc:creator>
				<category><![CDATA[Call Centre Press Releases]]></category>

		<guid isPermaLink="false">http://www.opencontact.co.uk/call-centre-news/?p=14</guid>
		<description><![CDATA[PRESS RELEASE It’s a well-known fact that Santa relies heavily on a group of highly skilled elves in addition to a team of adrenaline-fuelled reindeer, but perhaps Santa’s best-kept business secret lies in a call centre in Norwich? OpenContact, Norwich’s leading privately-owned outsource call centre, has for the second year running, dealt with hundreds of [...]]]></description>
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		<slash:comments>818</slash:comments>
		</item>
		<item>
		<title>UK FIRST AS OPEN CONTACT CONTINUE HEALTHY STEPS INTO 2009</title>
		<link>http://www.opencontact.co.uk/call-centre-news/2009/03/24/uk-first-as-open-contact-continue-healthy-steps-into-2009/</link>
		<comments>http://www.opencontact.co.uk/call-centre-news/2009/03/24/uk-first-as-open-contact-continue-healthy-steps-into-2009/#comments</comments>
		<pubDate>Tue, 24 Mar 2009 14:29:46 +0000</pubDate>
		<dc:creator>OpenContact</dc:creator>
				<category><![CDATA[Call Centre Press Releases]]></category>

		<guid isPermaLink="false">http://www.opencontact.co.uk/call-centre-news/?p=11</guid>
		<description><![CDATA[PRESS RELEASE Many of us will go into 2009 with New Year’s resolutions of getting fit, but Norwich’s leading privately owned outsource call centre, Open Contact, has taken this idea into the workplace to become the first UK company to successfully be re-appraised and retain it’s ‘Fit for Business’ credentials. Launched in 2006 by Creating [...]]]></description>
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		<slash:comments>922</slash:comments>
		</item>
		<item>
		<title>YABBA DABBA DOO!  Fred Flintstone, Cinderella, Zorro and Mini Mouse  Hit the Streets for Charity</title>
		<link>http://www.opencontact.co.uk/call-centre-news/2009/03/24/yabba-dabba-doo-fred-flintstone-cinderella-zorro-and-mini-mouse-hit-the-streets-for-charity/</link>
		<comments>http://www.opencontact.co.uk/call-centre-news/2009/03/24/yabba-dabba-doo-fred-flintstone-cinderella-zorro-and-mini-mouse-hit-the-streets-for-charity/#comments</comments>
		<pubDate>Tue, 24 Mar 2009 14:23:54 +0000</pubDate>
		<dc:creator>OpenContact</dc:creator>
				<category><![CDATA[Call Centre Press Releases]]></category>

		<guid isPermaLink="false">http://www.opencontact.co.uk/call-centre-news/?p=7</guid>
		<description><![CDATA[PRESS RELEASE &#160; Staff from OpenContact, Norwich’s leading privately-owned outsource call centre, completed a 10 mile charity walk, yesterday (16th October), in aid of Great Ormond Street Children’s Hospital. Dressed as Disney characters, in costumes donated especially for the walk by Costume World in Norwich, the fundraisers walked from OpenContact’s office on Roundtree Way to [...]]]></description>
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		<slash:comments>110</slash:comments>
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