Call Centre News Archives -

29 October 2015
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Call Centre News
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OpenContact Scales new heights in London

Norwich-based outsource call centre business OpenContact is taking over the skyline of London after partnering with another iconic tall building, 20 Fenchurch Street aka “The Walkie Talkie”, to provide telephone booking services for the restaurants in the Sky Garden at the top of the 38-storey skyscraper.  This follows an ongoing partnership with The Shard, Europe’s […]


21 July 2014
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Call Centre News
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The Results Are In: Go Ape! customers love OpenContact!

Since the 30th of June, there has been a large projection cast upon one wall in our contact centre; it displays various statistics regarding the performance of our agents. This is part of a new initiative that OpenContact have put in place in order to create a buzz, engaging staff, motivating them and fostering a […]


28 January 2014
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New case studies added to our website

To help prospective clients to determine if we are a great fit for integrating within their business to provide an outsourced customer service solution, we have added some detailed case studies to our website. These call centre case studies cover the retail, ecommerce, insurance and leisure industries. The case studies can be viewed or downloaded […]


10 March 2013
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Call Centre News
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Norwich based OpenContact shortlisted in National Outsourcing Association Awards

OpenContact has been shortlisted in the category for ‘Outsource Contact Centre Provider of the Year’ in the National Outsourcing Associations 2012 awards. The awards in association with Wipro Technologies saw a record number of entries in every category and winners will be announced at the awards ceremony in London on October 25th 2012.   The […]


10 March 2013
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Call Centre News
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Norwich based OpenContact appointed to support The View from The Shard

OpenContact has been awarded the contract to manage telephone bookings and customer service calls for The View from The Shard. The Shard, the iconic, landmark building on the London skyline, designed by Master Architect Renzo Piano will be the tallest building in Western Europe. The View from The Shard is nearly twice as high as […]

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