Provision of a complete outsourced fulfilment solution for Dogtag.
Background.
Dogtag is an award winning travel insurance for action minded travellers. A unique ID and Rescue system makes it the travel insurance of choice for adventure, watersports, mountain sports, skiing & snowboarding, backpacking and many more.
Dogtag provide their policyholders with a stainless steel engraved `Dogtag’ that acts as ID and proof of cover, as well as giving emergency phone numbers and web address. In the event of an emergency, medics can access policyholder details including blood type, medical conditions and next of kin, etc. The Dogtag is at the heart of the unique travel pack provided with all policies
Requirement.
Travellers notoriously leave insurance to the last minute but expect to receive their documentation before they depart on holiday. Dogtag quickly recognised the need for a fulfilment house that was both flexible and fleet of foot. The proposition needed to be same day despatch, or at worst next day.
The main fulfilment requirement comprises laser printed policy document, individually engraved stainless steel Dogtags and chains, policy booklet, all inside a neat travel wallet. Seasonal fluctuations in demand can be quite wide.
Solution.
Dogtag appointed OpenContact from the start of their business in 2001, when the original Dogtags were plastic and needed assembling in `frames’.
OpenContact showed a willingness to take on unfamiliar technology such as the initial plastic card printer and later, laser engraving machinery, alongside their existing paper laser printing capability and labour-intensive assembly and packing.
Services Provided.
Data download and management
Laser printing of policy documents
Laser engraving of stainless steel Dogtags
Assembly, packing & despatch of travel packs
Stock management
Dogtag Ltd has been with Open Contact since our launch and since then we have had no occasion even to think of moving. Open Contact achieve the very rapid turnaround of client's documents, travel wallet and Dogtags which we promise and we can be sure of 100% accuracy. Personalised documents as well personalised tags for each insured member of the family are sent out with each pack. This offers the challenge of collating several different items from different production processes including printing and laser engraving. In the time we've been dealing with Open Contact I can't remember a single wrongly collated pack. They even run our stock control for us.
Of course, over time, our processes have changed and our database and IT needs have become more complex. OC have been in the forefront of adopting new technology and providing IT consultancy on how that technology should be assumed into the company, also liaising closely with our web developers. Open Contact is a vital component of Dogtag's infrastructure and remain fully part of our plans for expansion into other markets outside the UK.
Dave Rice, Director -
Dogtag Ltd
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