UK Inbound Call Centre Services
As a fully integrated multi-channel
inbound call centre, we handle responses by phone, post, fax and web. Our state of the art inbound call handling systems help us to deliver for a range of diverse clients.
Open Contact has the experience to make your call centre outsourcing stress free. Our inbound call centre team has the capacity, skills and professional standards to deliver a consistently high standard of care for
your customers.
We don't do "off the shelf". For each of our clients, we deliver a truly individual solution. Our outsource call handling solutions are tailored 100% to fit your needs, not ours.
Our team will make sure that your transfer is smooth, making your journey to providing your clients with an outsourced call centre service hassle-free.
Our team will support you every step of the way to deliver a professional, tailored inbound call handling service for your customers, direct from our UK based call centre.
These are examples of some of the current inbound call solutions we are undertaking for our clients:
 | Campaign Response [more info]
Whether your customer’s responses are by phone, fax, email, post, SMS text or web-based, our UK-based, inbound call centre team can handle them, processing them in a professional, friendly, efficient and effective manner, into your own web application, or one designed by us. Data can be provided to you in a safe and secure way, in a variety of formats. So whether you have an ongoing, or even short-term, inbound call response handling requirement, or you just need all those postal coupons captured on your behalf, give us a call.
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| Brochure request line [more info]
We can provide this service using live operators, or our automated services, capturing all the necessary information . We can even send out your brochure from our mailing & fulfilment department, within your desired timescales, including same day.
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| Order Taking & Sales Support [more info]
If you run a mail-order, catalogue or e-commerce business, or any other type of business that has a sales order processing requirement, we can help. We have extensive experience in transactional service provision, so whatever you are selling, we can handle it. We ensure that our agents are fully briefed on your products, so that they can knowledgeably take your inbound calls and sell to your customers, never missing an opportunity.
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| Charity appeals [more info]
We have worked with a number of charities over the years, delivering them an effective inbound call centre solution, so we understand the sensitivities involved in these projects. We also understand the need to provide a good value service that ensures the charity benefits as much as possible.
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| Travel & holiday bookings [more info]
The travel and leisure sector is one of our strongest pedigrees. A large number of our longest serving clients are in this sector, and we have managed their inbound call centre services for many years. Please visit our case study section to see how successfully we have worked in partnership with companies such as Active Hotels, Go Ape, LoyaltyBuild & Dogtag amongst others. They have benefitted from us handling everything from initial enquires, converting inbound calls to bookings, assisting in post-booking inbound customer service enquires, and back office administration.
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| Overflow & Out of Hours Inbound Call Handling [more info]
Staffing your business to ensure you don’t miss any calls can be a challenge, particularly when faced with varying demand during the day, week, month or year. Open Contact can act as a cost effective partner to help you manage the changing demands and seasonality of your inbound call requirements. We understand that you expect a great value return on your inbound call centre investment, and so we are staffed every day, all year round to meet your business needs.
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| Virtual Reception Services [more info] |
