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Leading outsourced contact centre, OpenContact, has expanded their team with a new Business Development Manager following continued success.

There’s a certain quality of customer service that customers expect to receive from your business - and aiming to meet and exceed that level should be the goal for any...

Providing helpful customer service is a challenge that often feels like an uphill climb for many businesses...

After a promising rise in bookings for the leisure and hospitality industries over Easter, busy businesses are increasingly seeking new ways to manage resources and adapt to seasonal peaks.