Open Contact August 2017 23 of 77
Total Customer Contact Management

Total Customer Contact Management

We can be as hands-on or as hands-off as you like, but at OpenContact we like to feel we are simply an extension of your team. We are very proud of our Total Customer Contact Management as an example of our approach to collaborative working. 

  • Fully outsourced customer contact management, for example:
    - Brochure/literature requests
    - Pre-sales enquiries
    - Sales order processing
    - Post-sale customer service enquiries
    - Delivery enquiries
    - Complaints/refunds/order amendments
    - Customer feedback
  • Support all contact channels: phone, email, web chat, social media, and post
  • Detailed management information provision to aid strategy and support real-time issues
  • Allows clients to focus on product/service delivery
  • Can support organisations through rapid expansion and evolution
  • Can also support “back office” processes such as invoice generation, credit control, gift voucher fulfilment, confirmation letters and postage
  • Collaborative partnership and seamless extension of your team
View Case Study