“Hello?!” was the surprised response of Thomas Edison when he took the world’s first telephone call. Since then that telephone greeting has stuck.

It’s the word we use most frequently at OpenContact.

We like to think of our own business approach as being quite inventive. There are many ways to say “hello” to your customers, and like Thomas Edison we try to come up with inventive call centre outsourcing solutions to help you do just that.

So whether you’re looking to build your brand, drive down costs or drive up responses we say “hello” so you don’t say “Goodbye”.

A Personal Service Guaranteed

OpenContact have a dedicated team and the technical know-how to handle your outsourced call centre requirements, whether by phone, e-mail, post, fax or web. Every customer we talk to on your behalf will be dealt with intelligently, quickly and sensitively – this is our personal promise to you.

Our outsource call centre business solutions are tailored to your individual needs. From the way we answer your calls, to how we deliver your data, each application is completely bespoke and unique. We offer a wide range of inbound call centre services, outbound call centre services and a virtual receptionist service.

Whatever your call handling needs are, we can deliver for you and your customers.

Real People, Real Passion

The people you see on our website work for OpenContact. We do not need to use stock photo's to convince you of our professionalism. Our call centre team can show you that for themselves. OpenContact is a family run company, based in Norwich and serving clients nationwide. Our website reflects the company's open and honest attitude. If you are looking for something more than an "out of the box" call centre solution, then feel free to contact us for an informal chat about your requirements.