Providing helpful customer service is a challenge that often feels like an uphill climb for many businesses... However, with good customer service being the leading factor that...
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After a promising rise in bookings for the leisure and hospitality industries over Easter, busy businesses are increasingly seeking new ways to manage resources and adapt to seasonal peaks.
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In today’s ever-evolving world, customer service isn't just about resolving issues - it's about building relationships and exceeding expectations to provide an exceptional experience.
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OpenContact have launched a campaign to support a Norwich-based charity as part of their 20th Anniversary Celebrations.
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Outsource contact centre, OpenContact, have secured a grant through the New Anglia Small Grant Scheme, which is part funded by the European Regional Development Fund, to assist in the purchase of furniture and equipment in their new premises in Norwich city centre.
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