Case Studies Archives -

28 January 2014
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New case studies added to our website

To help prospective clients to determine if we are a great fit for integrating within their business to provide an outsourced customer service solution, we have added some detailed case studies to our website. These call centre case studies cover the retail, ecommerce, insurance and leisure industries. The case studies can be viewed or downloaded […]


10 March 2013
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Case Studies
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Outsourcing Case Study: National Trust

National Trust Case Study Background. The National Trust is one of Europe’s most successful conservation organisations . As part of the Trust’s extensive Volunteering programme, it runs around 400 Working Holidays every year throughout England, Wales and Northern Ireland. Whether it’s carrying out a survey of moorland plants or herding goats to drystone walling or […]


10 March 2013
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Case Studies
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Outsourcing Case Study: Dogtag Insurance

Background. Dogtag is an award winning travel insurance for action minded travellers. A unique ID and Rescue system makes it the travel insurance of choice for adventure, watersports, mountain sports, skiing & snowboarding, backpacking and many more. Dogtag provide their policyholders with a stainless steel engraved `Dogtag’ that acts as ID and proof of cover, […]


10 March 2013
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Case Studies
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Outsourcing Case Study: UK General Insurance

UK General Insurance uses OpenContact inbound and outbound call centre services to cost-effectively deliver high quality customer service and increase sales of their portfolio of products Background. ocus on the provision of niche general insurance products to defined sectors and their vision is to become a unique supplier in the UK general insurance market, focussed […]


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