OpenContact has been shortlisted in the category for ‘Outsource Contact Centre Provider of the Year’ in the National Outsourcing Associations 2012 awards. The awards in association with Wipro Technologies saw a record number of entries in every category and winners will be announced at the awards ceremony in London on October 25th 2012.
The annual awards require detailed submission based on the value providers add to their clients, use of innovation and best industry practice, continuous improvement and a host of other criteria.
NOA Chairman, Martyn Hart said “not only is this a record breaking year for quantity, all of the award submissions are of outstanding quality. We always look forward to this time of year, as it brings a unique opportunity to compare best practice and reward the companies who are pushing the industry forward. The effort and detail that has gone into the submissions makes me proud to be a part of our rapidly maturing industry, and also proud that so many companies see the value of competing to win a NOAA. Short-listing has been difficult – choosing a winner will be even harder”.
OpenContact’s Head of Client Services, Steve Gregory said: “We based our entry on how we continuously add value to our clients, how we deliver best industry practice and ultimately what we achieve for our clients. Our partnerships with GoApe and UK General featured in our submission which clearly impressed the judges. We are up against big industry names in this category but are confident we match up to them in terms of being a successful outsource contact centre provider with delighted clients”
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Steve Gregory: 01603 895406 / firstname.lastname@example.org
Fiona Temple: 01603 895405 / email@example.com
The National Outsourcing Association
Natalie : +44 (0)207 292 8689/ firstname.lastname@example.org
Established over 11 years ago in Norwich, OpenContact is an outsourced customer contact centre designed to manage customer encounters on behalf of our clients and deliver the customer experience they need. Still family owned and operated, Fiona Temple and her team always create a bespoke service to match every client’s specific requirements and deliver to them consistently.
OpenContact’s work includes: GoApe, UK General Insurance, Mattressman, Harrod Horticultural, Debenhams, John Lewis.
About The NOA
Established as a not-for-profit organisation, operating for over 20 years, the NOA acts as an independent body.
Mission Statement: The NOA aims to be the centre of excellence in outsourcing. The NOAs main objective is to communicate to a wider audience:
- The principles of best practice in outsourcing, shared services and insourcing
- The significant benefits and strategic lessons of outsourcing, shared services and insourcing
Members: The NOA represents member organisations across the sourcing industry. Members fall into three main categories:
Users – UK and overseas companies who engage in outsourcing, shared services and insourcing
Suppliers – companies who provide these services
Support services – legal, consultancy and recruitment companies which support the sourcing industry
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