Call Centre Case Studies -

OpenContact has been providing a full range of outsourcing solutions for more than a decade now.  Our clients are based across the UK and we work closely with them to provide a unique, high quality service.

On this page you can view a selection of case studies that highlight how your business can benefit from partnering with us.

Whatever your requirement, size, or industry, we can help you to provide a superb level of customer service and satisfaction.

 

Go Ape!

INDUSTRY SECTOR: LEISURE

OpenContact were chosen by Go Ape! to create a bespoke contact centre service to consistently deliver the ‘Go Ape Experience’ to its customers for increased sales and customer retention.

- VIEW CASE STUDY -

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The View From The Shard

INDUSTRY SECTOR: LEISURE

OpenContact were chosen by The View from The Shard to offer a quality booking service to their guests to help deliver the customer experience required by The View from The Shard as a premium visitor attraction to local, national and international audiences.

- VIEW CASE STUDY -

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Combat Paintball

INDUSTRY SECTOR: LEISURE

Combat Paintball chose OpenContact to create a tailored virtual receptionist service to ensure complete accessibility for its customers and increase sales of their products.

- VIEW CASE STUDY -

 

 

Mattressman

INDUSTRY SECTOR: ECOMMERCE, RETAIL B2C

Mattressman online retail chose OpenContact to create a tailored virtual receptionist service and call centre solution to ensure complete accessibility for its customers and increase sales of their products

- VIEW CASE STUDY -

 

 

Dogtag

INDUSTRY SECTOR: NICHE INSURANCE

Dogtag chose OpenContact over 10 years ago to create a flexible and fast fulfilment service that delivered vital proof of insurance items to its customers in time for their adventures.

- VIEW CASE STUDY -

 

 

UK General Insurance

INDUSTRY SECTOR: INSURANCE, FINANCIAL SERVICES

UK General Insurance uses OpenContact for both inbound and outbound call centre services to cost-effectively deliver high quality customer service and increase sales of their portfolio of products.

- VIEW CASE STUDY -

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Harrod Horticultural

INDUSTRY SECTOR: RETAIL

OpenContact were chosen by Harrod Horticultural to provide a quality contact centre service capable of capturing high volumes of overflow and out of hour calls, in order to increase sales and improve the Harrod Horticultural customer experience.

- VIEW CASE STUDY -

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RedCat Partnership

INDUSTRY SECTOR: B2B Training

OpenContact were chosen by The RedCat Partnership to create a bespoke Virtual Receptionist service, designed to ensure that vital business-related calls are always captured in an attentive and professional manner.

- VIEW CASE STUDY -

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