Why Live Chat Fails – And How OpenContact Gets It Right
At OpenContact, we’ve spent years helping UK businesses design customer service solutions that deliver real results. From inbound call handling to outsourced live chat and email...
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Why Live Chat Fails – And How OpenContact Gets It Right
by
Chris Holland
on
28th August 2025
Offshoring vs Reshoring
Offshoring vs. Reshoring: Why Bringing Contact Centre Operations Back to the UK Makes Sense
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by
Fiona Brown
on
30th July 2025
The Real Value of a Human Voice
The Real Value of a Human Voice - Why Smarter Outsourcing Delivers Better Service
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by
Fiona Brown
on
23rd July 2025
Why Bigger Often Isn’t Better: The Case for Agile UK-Based CX Partners
For many UK businesses, the instinct has long been to turn to large-scale outsourcing firms - those with hundreds or even thousands of seats and a global footprint - to...
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by
Fiona Brown
on
14th July 2025
Why Do Leading Brands Choose UK-Based Outsource Customer Service?
In the two and half decades of practice in the CX space we have observed that the decision to outsource call centre services is as much about safeguarding data and...
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