Starting and building a business can seem incredibly daunting. You have great ideas, motivation and product. However, unless you have people in your team with extensive experience, then providing the service levels a modern business requires can be a severe drain.
All you want to do is focus on growing your core business. You know how to source or produce great products, or have an excellent experience/event to provide. Not having your creativity drowned by a tidal wave of unfamiliar tasks is key to your survival and success.
What you need is a complete “plugin” customer contact and processing solution.
OpenContact has more than a decade of experience in providing TCCM – Total Customer Contact Management – for a range of clients. We are outsourced customer service experts who can deliver exceptional standards instantly.
We have provided complete contact management solutions for a range of business models, from experiences, to mail order, through to annual events. Our team is hugely experienced in setting up and managing systems that will provide you with a worry-free partnership. From call centre services for small businesses, through to multi-nationals, our expertise can allow you to focus on what is important to your success.
EXAMPLE. You have a great idea for a mail/online ordering company for a range of products you have sourced abroad. OpenContact can take the hassle out of setting up your customer activities by supplying the expertise you need:
- Physical and virtual brochure/catalogue request service provision, with requests processed from all channels (phone, IVR, Email. SMS, Internet). We can also physically store and despatch the materials.
- Take your orders through all channels, and process them.
- Deal with all customer service functions – questions, complaints, exchanges, refunds, deliveries – and process them.
- Fulfilment – we can pick, pack and despatch your catalogues, or products from our fulfilment centre. This could include all warehousing functions, such as stock management for example.
- Provide data capture services for handwritten form entries and then process them in any way you wish. We can also manage, clean and deliver the data for you.
Fully Flexible, Complete Solutions.
We have worked with companies providing products, services and events. From annual events such as Christmas experiences, through to rapidly growing mail order companies, we have seen it all and done it all.
Our team is multi-skilled across our client base, so we can deliver high levels of service at all times. Because our location (Norwich, Norfolk) has a large number of well known and multinational companies with large call centres, such as Aviva for example, we can recruit quickly and still focus on quality. So whatever your requirement, we can deliver an end-to-end customer journey.