Why Outsource Your Customer Service? -

10 March 2013
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Is call centre outsourcing right for my company?

Outsourcing your call handling with OpenContact can be on a large or small scale, allowing us to take care of particular business need, making the most of our skills, locations and resources.

Planned effective outsourcing, can provide a number of long-term benefits, so why should you consider outsourcing your customer service with OpenContact ?

Control capital costs
Cost cutting is still a major factor  in, and benefit of, outsourcing call centre activities, whether you are a small business or a large one. Turning fixed costs into variable costs, outsourcing releases capital for investment elsewhere. Set up costs for a modern, sophisticated contact centre like OpenContact’s easily run into six figures in systems alone. By outsourcing, you can control more of your turnover to expand as you need, rather than being held hostage by cashflow.

Increase efficiency
Organisations running their own contact and fulfilment departments often experience higher costs. When outsourcing your call centre and fulfilment activities through OpenContact your organisation could benefit from our cost structure and greater economies of scale, giving you an important competitive advantage.

Reduce labour costs
Recruitment for short-term or peripheral projects can be very cost inefficient, added to the fact that temporary employees don’t always live up to your expectations. Outsourcing allows valuable human resources to be focused where they are needed most.

Start new projects quickly
Like all good outsource contact centre’s, at OpenContact we have the resources to start a project right away. Carrying out the same project in house might involve recruitment, redeployment of labour, capital and equipment in addition to opening new supply/distribution channels. All of which serve to make the start-up process ever more difficult.

Focus on your core business
With limited time, capital, equipment and labour resources, OpenContact’s expertise in outsourced contact handlin can help your business to shift its focus from peripheral activities toward more value adding work, crucial for gaining a competitive advantage.

Level the playing field
Many small firms simply don’t have the resources to undertake a project themselves or cannot match the spending power of larger competitors. OpenContact can help small firms act “big”, levelling the playing field by giving them access to the same economies of scale, efficiency, and expertise that larger companies enjoy by using their own, expensive call centre operations.

Reduce risk
Markets, legislation, economies and technology can all experience rapid change. At OpenContact we manage this risk for you, in our areas of expertise.

Why not call us today for an informal chat to learn how we can benefit from outourcing your call centre activities.

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