Making people smile
Friendly, human support that feels just like your own team, creating positive moments that leave customers feeling valued and reassured.
Conversations that build loyalty
Tech-supported human interaction that strengthens trust, increases satisfaction and boosts conversions.
Built around your business
Flexible, tailored customer experience solutions that adapt as your needs evolve without compromising your brand identity.
Partners in your success
With 25 years of experience, we know how to deliver dependable results that help your business grow, thrive and reach its goals.
An Outsourced Contact Centre That Adapts to Every Customer Moment
We’re OpenContact, a UK-based inbound customer contact centre. Like a chameleon, we adapt our approach for each business we work with – mirroring your brand’s personality so every customer receives consistent, in-house feeling service.
Whether you’re looking for inbound call handling, live chat support or full customer contact management, we can handle it all – delighting your customers at every touchpoint.
Making people smile
We understand what customers need and respond with genuine care and empathy to create positive experiences every time.
Our team is trained to reduce stress, uncertainty and frustration by offering clear, supportive help in every interaction.
By reflecting your brand’s tone and values, we ensure customers leave each conversation feeling reassured and appreciated.
Conversations that build loyalty
Every interaction is shaped by human empathy, active listening and a desire to make customers feel included and cared for.
Supported by your preferred tech stack, we deliver efficient, accurate responses that build trust and keep customers returning, whether they’ve called, emailed, used live chat or social media.
Our approach strengthens long-term relationships, increases satisfaction and helps turn everyday conversations into lasting loyalty.
Built around your business
We tailor our service to mirror your brand experience, providing a consistent and seamless extension of your in-house team.
With flexible, fully-trained agents, we adapt effortlessly to changing demands, whether that’s seasonal peaks or evolving processes.
No off-the-shelf strategies here – each solution is dynamic, reliable and designed to meet your business needs.
Partners in your success
With 25 years of customer service experience, we bring expertise, professionalism and innovation to help your business thrive.
We’ll collaborate with you, continuously improving our approach to meet your goals and exceed your expectations.
As a true extension of your team, we combine deep product knowledge and strong tech-enabled support to deliver best-in-class results.
Services
Whether you need your inbound calls handled, overflow or out of hours support or full customer contact management, we can handle it all.
Sectors
A variety of sectors use our outsourced contact centre services, including tourism and leisure, sports and eCommerce.
Case Studies
Read our case studies to see real-world examples of how our services have helped businesses across the UK grow and thrive.
Latest News
Read our latest blogs for tips on how to manage your business’ customer service needs using outsourced contact centres.
