20 Meet the team
Meet the Team

Fiona Brown CEO

Fiona leads an extremely capable and experienced team at OpenContact and is passionate about delivering excellent service to her clients and their customers.  She understands that the key to this is by keeping her team happy and motivated, and her background in HR has given her the tools and knowledge to achieve this.  Fiona keeps herself regularly informed of developments in the customer experience and outsourcing industry to drive OpenContact’s strategy forward, ensuring our clients objectives are met with the trusted expertise they expect.

t_ 0844 576 00 99
e_ fiona.brown@opencontact.co.uk

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Peter Atkinson Operations Director

Pete is a qualified Economist with a background in data analysis, and a decade of experience in the Outsourcing sector. This skillset allows him to effectively lead all operational aspects of OpenContact; from daily output to long-term strategic direction.

He plays a key role on OpenContact’s board, helping steer the company forward and specialising in financial forecasting.

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Robin Mussell IT Director

Robin has 21 years' experience building and running IT solutions to support outsourced contact centre operations. His attention to detail and creative problem-solving skills are of great benefit to OpenContact's clients and their customers.

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Sarah Humphrey Quality Coach

Sarah forms part of our fantastic training team and is proud to focus on delivering quality to all areas of OpenContact. Sarah is passionate about providing coaching, support and guidance to all contact centre agents and is pivotal in nurturing new starters. Training sessions with Sarah are informative and engaging; she is dedicated in giving the agents all they need to handle each call with confidence. With great attention to detail, Sarah conducts regular call monitoring with constructive feedback to assist agents in performing at their absolute best.

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Susanna Yellop Project Manager

Susanna oversees the implementation of new client services and business developments across OpenContact. Her many years of experience and strong organisational skills ensure that all areas are considered and offer clients reassurance that their partnership with OpenContact will get off to a smooth start and deliver the service they require.

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