Open Contact August 2017 9 of 77
Overflow and Out of Hours

Overflow and Out of Hours

We offer a range of overflow and out of hours services to help you deal with an increased volume of calls. Our aim is to always become an extension of your team.

What we can do:  

  • Overflow - Ensure calls are answered when your own team aren’t available
  • Seasonality - Ability to support internal teams during peaks in trade and seasonal variations
  • Out of Hours - Can offer wider contact hours without stretching your existing resource and adding overheads
  • Integration - Fully integrate with your existing client team using telephony routing and escalation processes
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