Nothing can be better than responding to your customer service emails and resolving any problems quickly. A good and detailed response to a product enquiry can easily convert the enquiry into a sale.
- Connection - Every customer service email is an opportunity to build stronger relationships.
- Efficient - We aim for first contact resolution to deliver exceptional customer care and prevent repeat contact, saving time and cost
- Personal Service - Doing customer service emails right is worth the effort. Because when customers feel like they’re getting personal service, they become better customers.
- Convenience and choice - Some of us hate picking up the phone. Some dislike social media; Adding an email contact option adds choices for your customers.
- Adaptable - We can handle the peaks in volume meaning you don’t have to stretch your internal teams or impact on the service you want to deliver
To view a case study of our email handling services, and to find out how we helped Go Ape click here.