Fiona leads an extremely capable and experienced team at OpenContact and is passionate about delivering excellent service to her clients and their customers.  She understands that the key to this is by keeping her team happy and motivated, and her background in HR has given her the tools and knowledge to achieve this.  Fiona keeps herself regularly informed of developments in the customer experience and outsourcing industry to drive OpenContact’s strategy forward, ensuring our clients objectives are met with the trusted expertise they expect.