Sarah forms part of our fantastic training team and is proud to focus on delivering quality to all areas of OpenContact. Sarah is passionate about providing coaching, support and guidance to all contact centre agents and is pivotal in nurturing new starters. Training sessions with Sarah are informative and engaging; she is dedicated in giving the agents all they need to handle each call with confidence. With great attention to detail, Sarah conducts regular call monitoring with constructive feedback to assist agents in performing at their absolute best.