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How outsourced customer service teams can complement your existing operations
Contrary to what some may believe, using an outsourcing company for your customer service does not necessarily mean you are hiring them to completely takeover.
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OpenContact advises businesses to start planning now to manage Christmas surge
Leading outsourced contact centre, OpenContact, are encouraging businesses to begin planning their festive operations early, in order to meet higher seasonal demands and handle the 2024 holiday rush.
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OpenContact driving growth with appointment of Business Development Manager
Leading outsourced contact centre, OpenContact, has expanded their team with a new Business Development Manager following continued success.
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8 things customers want from customer service
There’s a certain quality of customer service that customers expect to receive from your business - and aiming to meet and exceed that level should be the goal for any...
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