Latest News
5 trends shaping customer service in the UK
In today’s ever-evolving world, customer service isn't just about resolving issues - it's about building relationships and exceeding expectations to provide an exceptional experience.
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Charity of the Year Launched to Celebrate 20th Anniversary
OpenContact have launched a campaign to support a Norwich-based charity as part of their 20th Anniversary Celebrations.
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New Anglia ‘Small Grant Scheme’
Outsource contact centre, OpenContact, have secured a grant through the New Anglia Small Grant Scheme, which is part funded by the European Regional Development Fund, to assist in the purchase of furniture and equipment in their new premises in Norwich city centre.
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Survey Finds That Customers Want Service Rather Than Price Savings
Would you rather pay a higher amount in exchange for a better service than purchase a cheaper product that will provide a lower quality service?
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