Latest News
6 benefits of outsourcing customer service - and how it can help businesses grow
Providing helpful customer service is a challenge that often feels like an uphill climb for many businesses...
more »
Outsourced customer care is key to satisfaction during seasonal peaks, says OpenContact
After a promising rise in bookings for the leisure and hospitality industries over Easter, busy businesses are increasingly seeking new ways to manage resources and adapt to seasonal peaks.
more »
5 trends shaping customer service in the UK
In today’s ever-evolving world, customer service isn't just about resolving issues - it's about building relationships and exceeding expectations to provide an exceptional experience.
more »
Charity of the Year Launched to Celebrate 20th Anniversary
OpenContact have launched a campaign to support a Norwich-based charity as part of their 20th Anniversary Celebrations.
more »