The Real Value of a Human Voice
The Real Value of a Human Voice - Why Smarter Outsourcing Delivers Better Service In an age where automation and AI dominate the headlines, it’s easy to...
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Archive:
2025
The Real Value of a Human Voice
by
Fiona Brown
on
23rd July 2025
Why Bigger Often Isn’t Better: The Case for Agile UK-Based CX Partners
For many UK businesses, the instinct has long been to turn to large-scale outsourcing firms - those with hundreds or even thousands of seats and a global footprint - to...
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by
Fiona Brown
on
14th July 2025
Why Do Leading Brands Choose UK-Based Outsource Customer Service?
In the two and half decades of practice in the CX space we have observed that the decision to outsource call centre services is as much about safeguarding data and...
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by
Fiona Brown
on
12th June 2025
8 Reasons Membership Organisations Choose OpenContact to Elevate Member Support
If you’re part of a membership organisation, whether it’s rooted in sport, conservation, heritage, or professional development, you know that member experience is everything.
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