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Norwich Call Centre Business Boosts Recruitment Plans Following Half-term Bonanza

An outsource call centre business based in Norwich is looking to strengthen and expand its recruitment plans for this year following a very strong half-term performance.

OpenContact manages customer contact on behalf of a number of organisations, including Go Ape; and its new sister company Air Space.  It is these two clients that drove significant sales towards OpenContact during the half term period, resulting in 9 new recruits so far, with a further 15 planned over the coming months.

In addition to increased customer demand for existing attractions, the recruitment drive is also being bolstered by Air Space’s ambitions growth plans beyond its current 2 indoor trampoline parks in Glasgow & Wolverhampton.

OpenContact is forecasting a 14% increase in sales and a doubling of pre-tax profits this year, following a 23% increase in sales for the previous year.

The company, which currently employs 46 staff, has recently been celebrating with Go Ape following their win for the Customer Focus Award at the National Business Awards.  Chief Gorilla at Go Ape, Tristam Mayhew said “A great deal of the daily effort to keep Go Ape's customers happy, listened to and respected comes from the really hard work and commitment that the OpenContact team put in. They strive to look after our customers as if they were their own, and take care to treat them in the way that we would all like to be treated ourselves.”

Fiona Temple, Managing Director of OpenContact said “We’ve always been super proud of our association with Go Ape, and for them to credit us in their award win makes us even prouder.  Their continued success and growth means that we can increase recruitment opportunities locally and do our bit to strengthen Norwich’s place on the business map”.

OpenContact also works with a number of other regional and national businesses, including: The View from the Shard; Mattressman; QD Stores; and Harrod Horticultural.

by Fiona Brown on 9th March 2016