8 Reasons Membership Organisations Choose OpenContact to Elevate Member Support
If you’re part of a membership organisation, whether it’s rooted in sport, conservation, heritage, or professional development, you know that member experience is everything. It’s the difference between renewals and resignations, advocacy and apathy.
At OpenContact, we’ve partnered with several well-known membership bodies across the UK, helping them deliver meaningful, efficient, and human customer service. As customer service experts, we’re not a faceless outsourcing provider, we become an extension of your team. Here’s how we make that difference.
1. We flex with your needs, not against them
Whether you're launching a campaign, facing a spike in enquiries, or streamlining your internal team, we adapt quickly. No long lead times. No fuss. Just scalable support that bends with your member base—not the other way around. Our outsourced call centre services offer the flexibility to match your demand in real-time.
2. We take the burden off your in-house teams
Your staff should be focused on strategy, events, and partnerships-not answering where someone’s renewal pack has gone. We take on the day-to-day queries so your team can concentrate on the big picture. That’s where outsource live chat and frontline support becomes a game-changer for overstretched teams.
3. We lead with people, powered by tech
While we’re experts in managing live chat, social media channels, and even chatbot training, we know that technology is only as good as the people behind it. Our agents guide the tech, not the other way around-ensuring your members always feel heard and valued, not funnelled or filtered.
4. We act as an extension of your organisation
From tone of voice to values and language, we don’t just "handle calls". We become a true extension of your team. We take time to understand your membership, your mission, and your goals. Our customer experience experts seamlessly reflect your organisation’s ethos in every interaction.
5. We deliver with consistency and care
Great member experiences aren’t just fast-they’re empathetic, knowledgeable, and on-brand. With a stable team, low attrition, and constant training, we make sure your members get the same high standard of support every time.
6. We’re CRM and platform friendly
Whatever membership system or CRM you use, we likely already work with it-or can learn it quickly. From answering enquiries in your booking platform to flagging issues in your database, we operate within your ecosystem.
7. We keep your data safe and compliant
OpenContact is fully UK-based and GDPR-compliant. We’re trusted to handle sensitive member interactions-including taking payments on behalf of our clients for membership fees, event registrations, bookings and more. Member data is always managed with the highest standards of care and compliance.
8. We enhance your reputation, not just your response rate
The way you support members is a reflection of your brand. Done well, it builds loyalty and advocacy. Done poorly, it erodes trust. We’re here to make sure your support channels enhance not undermine your member relationships.
Let’s build better support, together
If you're looking to strengthen your member communications without losing the personal touch, let's talk. We’ll show you how we’re already helping respected membership organisations across the UK deliver exceptional, human-first experiences, and how we could do the same for you.
We’d love to listen, learn, and help.
To discuss how we can help simply email: info@opencontact.co.uk
by Fiona Brown on 12th June 2025