OpenContact - Because exceptional hospitality doesn’t begin at the door
Exceptional hospitality doesn’t begin at the door — it begins the moment someone reaches out. At OpenContact, we’ve become a trusted partner for high-end restaurants, iconic attractions and premium dining destinations across the UK because we understand one simple truth: every enquiry is part of the guest experience.
For many of the venues we support, enquiry volumes are huge. Guests call to book special occasions, ask detailed questions, check availability, or look for reassurance before making a reservation. When those calls go unanswered or sit in an overflowing inbox, service feels disjointed long before anyone arrives on site.
That’s where our team steps in.
We provide responsive, human-led guest communication that feels warm, informed and seamless — the kind of service that reflects and protects a prestige brand.
A Proven Track Record With Iconic Venues
OpenContact has supported several of London’s busiest and most recognisable destinations. For example, at a major landmark attraction we manage all inbound calls around bookings and customer service, along with follow-up calls and email enquiries. The aim is simple: treat every interaction as an extension of the venue itself.
Our teams learn each brand’s tone, values and personality, so every call feels natural and in keeping with the venue’s atmosphere. Clients consistently tell us that our approach reinforces the sense of quality their guests expect — even before the visit begins.
At another premium London venue, we took time to understand how the space feels, how it’s laid out, and what makes each area special. That means we can guide callers confidently, whether they're planning a romantic meal, a family treat or a once-in-a-lifetime visit. This level of detail helps guests make informed choices, and it frees the venue’s own team to focus on delivering exceptional service in person.
One restaurant partner explained that working with OpenContact allows their staff to concentrate on delivering first class hospitality “safe in the knowledge that OpenContact is doing the same” on the phones.
Every Channel, Every Guest, One Joined-Up Service
Today’s guests don’t just call. They email. They message. They send follow-up questions. They want instant clarity.
OpenContact handles all of this — telephone, email, and where needed, social enquiries — bringing everything together into one consistent experience. For busy hospitality operations, that means no dropped calls, no backlog of inbox messages, and no guests waiting days for a reply.
One manager put it simply: our team handles calls “in exactly the same way as our own team,” giving them confidence that their brand voice remains intact even during the busiest moments.
Built to Handle Peaks and Pressure
Hospitality demand is famously unpredictable. Some weeks are calm; others feel like a tidal wave.
Several of the venues we support operate in highly seasonal environments where enquiries can spike dramatically. OpenContact adapts instantly — scaling up when you’re busy and easing back when things quieten down.
At one outdoor adventure brand (who host in excess of one million visitors per year), demand jumped five-fold in summer and dipped sharply in winter. Instead of juggling staffing headaches, they relied on OpenContact to provide the right level of support at the right time, all with the same knowledgeable, enthusiastic tone guests expect. We even developed a bespoke booking engine to help manage their more complex reservation needs.
During peak trading periods for other clients, we handle the majority of calls — sometimes around 90% — ensuring no opportunity is lost and no guest is left waiting.
The Human Touch Behind Every Call
What truly sets OpenContact apart is our people. Guests can feel when someone is reading from a script — and they can feel when they’re speaking with someone who genuinely understands the venue they’re calling about.
Our teams are trained to speak with warmth, clarity and confidence. In sectors where empathy is critical, such as senior living, we’ve built reputations for offering a professional and reassuring voice. That same care and brand-sensitivity extends across every hospitality partner we support.
Many clients describe us as co-guardians of their brand — a responsibility we take seriously.
A Partnership That Gives Your Team Time to Shine
By taking on everyday enquiries, booking management and peak-period overflow, we give hospitality teams more of the one thing they always need: time. Time to focus on guests onsite. Time to deliver a seamless service. Time to elevate every detail of the experience.
As one long-standing client told us, “We couldn’t do it better ourselves,” and thanks to our support, they no longer need to increase overheads during seasonal peaks.
Let’s Elevate Your Guest Experience
If you manage a high-end restaurant, a landmark attraction or a luxury venue — and your team feels the pressure of constant enquiries — we’re here to help.
A short conversation is often all it takes to uncover simple changes that make a big difference.
Get in touch to explore how OpenContact can support your hospitality operations with warm, consistent and guest-focused communication.
by Chris Holland on 10th December 2025