Hospitality pic

Latest News
OpenContact - Because exceptional hospitality doesn’t begin at the door

OpenContact - Because exceptional hospitality doesn’t begin at the door


Exceptional hospitality doesn’t begin at the door — it begins the moment someone reaches out. At OpenContact, we’ve become a trusted partner for high-end restaurants, iconic...

more »

Website News Images 1

by Chris Holland on 2nd September 2025

Why Live Chat Fails – And How OpenContact Gets It Right

At OpenContact, we’ve spent years helping UK businesses design customer service solutions that deliver real results.

more »

Offshoring vs. Reshoring Why Bringing Contact Centre Operations Back to the UK Makes Sense

by Chris Holland on 28th August 2025

Offshoring vs Reshoring

Offshoring vs. Reshoring: Why Bringing Contact Centre Operations Back to the UK Makes Sense

more »

TheRealValueOfHumanVoice

by Fiona Brown on 30th July 2025

The Real Value of a Human Voice

The Real Value of a Human Voice - Why Smarter Outsourcing Delivers Better Service

more »

WhyBiggerOftenIsntBetter

by Fiona Brown on 23rd July 2025

Why Bigger Often Isn’t Better: The Case for Agile UK-Based CX Partners

For many UK businesses, the instinct has long been to turn to large-scale outsourcing firms - those with hundreds or even thousands of seats and a global footprint - to...

more »

1 2 3 4 5 6